Privacy

1. What we collect

What you give us. Contact details and messages from our forms; your inputs to our tools (style quiz, cost check) and the reports generated for you; consultation intake details and booking records; your email address if you opt into our notes. For clients and vendors on live engagements: project records, correspondence, and account details, governed by the engagement agreement.

What we observe. Standard analytics events (pages, clicks, where you came from, including a first-visit attribution cookie) used to understand what works.

What we never hold. Card details. Payments are processed by our payment provider; card numbers never touch our servers.

2. How we use it

To respond to you, deliver what you asked for, run engagements, and improve the studio. If you opted into our notes, we email you those — every send has a one-click unsubscribe, and we log when you consented. Analytics data is also shared with the measurement services we use (currently Google and Meta) to measure — not to sell your data.

3. Sharing

We do not sell personal data. A small set of service providers process it under contract on our behalf — hosting, file storage, email delivery, payments, AI processing, analytics. The current named list is available on request at hello@truebuild.ae.

4. Retention

Engagement records: seven years after completion (professional, financial and tax obligations). Marketing submissions and newsletter consents: until you ask us to remove them.

5. Your rights

Ask for a copy, a correction, or deletion (subject to legal retention): hello@truebuild.ae. We respond within fourteen days.

6. Changes

We update this page when something meaningful changes and note the version above.